In this extra explicit episode of GTW, we talk about service advisors: what they do, more often what they don’t do, and what it takes to be a good one. Bring your popcorn, this is a good one.
We revisit the talent that it takes to do the things we do, i.e. fixing cars. We also explore some of the talent shortfalls in the industry in general.
We talk shop, specifically the tools in them. We talk cheap vs expensive. The tools we want, and the times when we have to make our own!
The law of Supply and Demand is one of the core ideas of capitalism — but apparently management didn’t get the fucking memo. In this episode we talk about the number of cars vs. the number of people who can actually fix them!
In this inaugural episode of Grease The Wheels, we talk about the lifeblood of our industry — the customers. We talk the ones we love, the ones we hate, and the fact that family is a lot easier to love when their cars are still under warranty!