On this week’s episode of Grease the Wheels, Uncle Jimmy gives Erik the Producer an aneurysm by sitting down and eating his lunch while recording the podcast in a show of solidarity. That’s right, Uncle Jimmy is now banned by some shops (or at least that’s what the data leads us to believe) but more than likely is if he isn’t banned in your shop yet this will probably be the episode to do it! We talk at length about the first amendment, Multi-Point Inspections, and well as doing videos of these inspections. On the point of videoing the multipoint inspection, we have seen several jobs approved when they were unlikely to because it takes a level of salesmanship out of the equation for the service advisor- which is almost always a good thing. The better we are at explaining the problem and showing the customer the problem and often its magnitude, we are able to really help sell that particular repair. Finally, we provide the entire internet with a convenient soundbite for asking for a raise: but be warned it could also definitely get you fired. Use at your own risk.
Also, Uncle Jimmy revisits the theory (and practice) of what would happen if a single technician came in while advocating and illustrating the shift from passive-aggressive to active-aggressive.
This episode is distributed by The Wrenching Network. Whether you’re a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!