Episode 135: Service Managers

On this week’s Grease the Wheels, we are going back to our meat and potatoes of doing angry diatribes about service managers. As a disclaimer, if you have a good one thank them because this is a bit like finding a virgin on a maternity ward. Or if you have one that has potential to be good, please help to steer them into doing things the right way. We run through the job description of your service manager in depth and want you to gauge how well your’s does their job. We also go into the technician hiring process from the point of view of someone who has no idea what constitutes a good technician. Either way this is one of the worst chokepoints in the automotive industry where customer service and handling a service department meet their apex, so no wonder why it is so hard to find a good Service Manager.

Also Uncle Jimmy describes the phenomenon where the worst employees never leave and theorizes that some of them could possibly have cost their company more money than they have earned it.

This episode is distributed by The Wrenching Network. Whether you’re a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!