Episode 18: Image

As technicians we take a lot of unwarranted heat from popular culture and society at large when it comes to ripping people off. In reality, it is about 1% of techs who are scalping people for repairs that they don’t need, the rest is just bullshit. However, a lot of this image problem is solved when the part or service we told a customer they needed leaves them stranded on the side of the road.

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