Episode 36: Customers Say the Darnedest Things…

On this week’s GTW, we’re talking some of the hilarious, ignorant, and ill-informed things that customers say and do. From the completely clueless, to the people who are pumped full of internet “knowledge”- customers often say things about their vehicles and do things to their vehicles that are beyond logic. Sometimes they think their car is broken when it’s working perfectly fine, but more often than not they think their car is fine when its about 4 seconds from detonation. We also revisit dash cams on cars that we are working on and some of the major pitfalls that come with proprietary information, test drives, and judging customers based on how they take care of (or more likely a lack thereof) their vehicles. Also, Uncle Jimmy talks valve cover gaskets that look like the Exxon Valdez and cost almost as much to repair. More importantly, we want to hear about some of the things customers have said to you!