Episode 84: “Complimentary” Multi Point Inspections

On this week’s episode of Grease the Wheels, we take a look at what should be the most profitable thing that we do all day: Multipoint inspections. However, most of the time when a dealership or shop says that they have complimentary multi point inspections, they are really complements of the technicians doing it. Meaning, they do the job for free and the shop doesn’t charge the customer. This is wrong on many levels, but then gets compounded when you have service advisors declining service to the customers vehicle even before the quote gets to your parts department. When the numbers get tallied up and you figure out what your service advisor doesn’t sell, then it becomes quickly apparent how the post quarantine economy runs entirely on toilet paper. Continue reading “Episode 84: “Complimentary” Multi Point Inspections”