Tag: service advisors

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Episode 113: Service Manager Expectations

On this week’s (slightly delayed, sorry love!) episode of Grease the Wheels, we take a deep dive into the role of the Service Manager. What is their job, what should be their job, and what should you expect out of them are all on the docket in this slightly longer episode. When you don’t get what you expect, this causes friction. This is compounded when you actually take a look at how the job gets done. The problem is that when you have good help and the shop runs fairly smoothly, Service Managers don’t really have a whole hell of a lot to do. However, their importance really can’t be understated because at the end of the day they are the buffer between a potentially irate customer and literally every other part of the business. The buck stops with them, and it usually ends up with people asking for repairs to be comped by the shop! As with all things in the automotive world the bad ones are impossible to get rid of, the good ones are hard to keep. Finally, we give some serious “trench-level analysis” on dealership operations as a whole.

Also Uncle Jimmy quotes the Rolling Stones, goes over the expectations of dogs, and reaffirms his belief that accountants ruin everything!

This episode is distributed by The Wrenching Network. Whether you’re a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!

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Episode 100: For Those About to Wrench, We Salute You!

On this week’s Grease the Wheels, we wanted to take a minute to thank everyone on planet earth who fixes things. You all are the reason that we keep doing this podcast, but more importantly you are the reason that this world continues to move. We take a look at some of the favorite topics, themes, and mantras of the first hundred episodes as we pop in a new clip and set our sites on the next hundred, with more episodes of “The Makes”, “The Models”, and introducing some filmed segments of the show. We also salute to all of you in the indy shop’s who have to fix absolutely everything that gets driven, dragged, or pushed into your shops. Finally, we revisit the topic of opening your own shop. We completely screwed up the tone of that episode: we think it’s an awesome idea to open your own shop, especially if you have really plateaued at your current job. It keeps more money in local economies employing local people to fix local cars and then the techs, who should be paid fairly if you want to enjoy success, spend that money locally.

Also Uncle Jimmy recounts arguing with Erik the Producer(it didn’t come to blows or anything, we still have all of our teeth and limbs) over having too many “Service Advisor” episodes and writes the ultimate script for Service Advisors to be able to sell just about anything. And Uncle Jimmy gives a serious PSA about getting a colonoscopy after turning 40 or earlier if you have a family history of it.

This episode is distributed by The Wrenching Network. Whether you’re a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!