Episode 63: How To Keep Techs

On this week’s episode of Grease the Wheels, we have a message for the service managers and shop owners out there. They’re thinking, “God I hate Uncle Jimmy. He keeps telling techs that they are worth something and they should be paid well!” If you’re in charge of the things that happen to technicians in your shop, these are the things that you need to know to keep them. Number one is actually the pay. It’s not necessarily the pay right now, but we can see how much you charge the customers and having a pathway to making more money is important. The only reason that techs show up is because you are paying them. Number two is having a healthy respect for your technicians and this is a give and take social transaction. When management think that you’re not doing the job right, or even worse, think that they can do the job is a fast way to lose respect for them. Number three is making sure that all of the parts of the shop are working properly. If a tech gets bad CSI because the customers car wasn’t properly detailed, that isn’t on the tech. Also we discuss shop equipment working properly and days off because of the physicality of the job.

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