Episode 83: Service Advisors 3: Tokyo Drift

On this week’s episode of Grease the Wheels, we are back to our bread and butter: complaining about service advisors! In this episode, we are going to be focusing on how they sell jobs, or in most cases, how they completely fail to sell jobs. As we’ve established they are dealing with an unknown element in the customer, so their jobs can be excruciatingly difficult. However, when they don’t sell things like tires or other maintenance items that are easy money for the technicians our feathers get understandably ruffled. Dealer techs know that they are losing a lot of work out the door to cheaper alternatives, but the service advisors need to be able to sell the value of having factory-trained talent in their shop. Finally, we look at some new technology that allows technicians to listen in to the calls between service advisors and their clients and how that is affecting inter shop relations.

Also, Uncle Jimmy channels his inner “Wolf of Wallstreet” and breaks down the entire sales process on service while Erik the Producer takes over episode naming duties.