On this week’s episode of Grease the Wheels, we are talking about a bunch of things that Uncle Jimmy can’t explain about the automotive industry. We go in depth into things that we can’t explain as technicians in regards to some of the higher up’s not having a good grasp on what is going on in their own shops and the industry in general.
We also go into some of the bigger questions that we can’t explain, like why fixing cars for people in a pinch always feels just a little bit better. We also don’t really understand why there needs to be chaos in the shop. It seems like chaos makes itself at home in the form of customers in most cases, because realistically you have no idea what people are going to drag in that day.
Speaking of chaos, Uncle Jimmy works a Saturday and gets cornered by one of the worst customer ever, who also happens to be one of the luckiest human beings on earth by finding the one guy who actually had spare parts that fixed his car well over two hours after closing. We also don’t understand service advisors, because it is one of the most horrendous jobs in the automotive industry, but the good ones are so effective they make it look simple. However, despite this, we don’t understand how getting all of the relevant information from customers and selling the work that the technicians suggest is such a big ask; especially when it is in their job description. What can’t you explain about the automotive industry?
Also Uncle Jimmy succinctly and correctly defines “Karen’s” within a broader set of ungrateful and combative customers.
This episode is distributed by The Wrenching Network. Whether you’re a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!